Refund
Policy
What can be returned
Collection apparel can be returned within 30 days of delivery for a full refund, provided it is unworn, unwashed and undamaged with tags attached. Include the original packaging where you can.
Bottles and consumables
For safety and legal reasons we cannot accept returns of opened bottles or any consumable product. If an order arrives damaged, leaking or short, contact us with a photo and we will replace it or refund it — no return shipment needed.
Not eligible
- Opened bottles or consumables
- Final-sale and clearance items
- Gift cards
- Worn, washed or altered apparel
How refunds are processed
Once we receive and inspect a return we will let you know whether it is approved. Approved refunds are processed within 5–7 business days to your original payment method. Your bank may take a few days longer to show it.
Exchanges
For a different size or colour, start a return and place a new order for the item you want. That is faster than an exchange and keeps your size in stock.
Contact
To start a return or report a problem, email orders@loudmouthwine.com with your order number.